In some instances, it is necessary to add the required DWords to the Registry.
Further, Targus recommends backing up your registry before making any modifications.Ĭompleting the following three commands from an elevated Command prompt may add the Power Options to Windows. Failure to do so may make your PC inoperable. End Users must consult their IT department before making any of these changes. These Power Options Are Not Shown in Some Windows Versions It is recommended that only those very familiar with the Windows Registry complete the following. Please contact us for more information, or to try the work-around script for configuring these settings. From Control Panel\All Control Panel Items\Power Options\Edit Plan Settings navigate to “Change advanced power settings” and expand and set the settings as shown: We suspect that by setting USB selective suspend to Disabled, USB 3 Link Power Management to Off and PCI Express Link State Power Management to Off the loss of USB, downstream Ethernet, and other related issues will be mitigated. Targus is testing a possible work-around to the issue(s).
The docking stations or downstream-facing devices may in some instances be Yellow Banged in the Windows device manager. The issue can also manifest as temporary loss of USB function or complete loss of USB function requiring a plug/unplug or a docking station. The issue can manifest as temporary loss of Ethernet, for example during a Microsoft Teams or Zoom call. This issue is being addressed by appliable parties and is not controlled by Targus. There is an issue with USB function on Windows PC, especially on downstream facing Thunderbolt ports, that impacts many USB devices, not just Targus docking stations and devices.
support.hp.com) should be implemented when troubleshooting or diagnosing issues. Both Windows Updates and updates advised by PC manufacturers (i.e. Most of the issues observed when using docks on Windows platforms can be solved with proper PC maintenance. It can be used by IT Departments and, in many cases, end users of Targus docks and devices.
However, the guide is applicable to more than just Targus Docking Stations or even just Targus products. Targus has revised The Docking Stations Troubleshooting Guide for its Customer Support Team.
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